Did not get anywhere with their support
I honestly expected much better communication and quicker responses from the support team, especially since the software requires some technical familiarity. Instead, I found myself repeating the same explanations multiple times over several calls, each time waiting for an agent who would understand the issue. The dialer and calling tools were not working as smoothly as described, and every request to fix these problems was met with delays or confusion. Onboarding was supposed to be a guided process, but it felt like I had to figure out many aspects on my own. The database feature was complicated to use without sufficient help, and automated updates sometimes disrupted the flow instead of improving it. Payment and invoicing seemed straightforward at first, yet any question raised about them turned into long waits on phone support. Overall, my experience was frustrating and below expectations, unlike what I was led to assume from the initial communications. I was hoping for more efficient and patient assistance rather than this level of repetition and unproductive waiting times.