did not get any real help or answers
Honestly the support communication was a mess for me. I kept asking how to use the dialer and the database features but it felt like the explanations were always confusing or half-finished. The people on the phone just used a lot of technical terms that made less sense every time I called. Sometimes I thought I got the hang of things but the next day the software worked differently and support never warned me about changes. I probably sounded like a broken record trying to get basic stuff explained in a simple way but I never got clear answers that helped me do the tasks I was supposed to learn. It felt like I was stuck in a loop of being told to check this and that without any real guidance. I ended up frustrated and not knowing if I was even using the software right. The training materials didn't help much either because they assumed I'd already understood the basics that I clearly didn't. Overall, I never really got past the confusion stage due to poor explanation and fluctuating feature behavior. This made me lose trust in the support system, and I doubt I'll continue with this setup if things stay like this. The whole experience just felt more like a waste of time than an opportunity to learn.