Did not gain confidence after training
I went into the onboarding and training with hopes of getting comfortable using the software for remote workflows. The training material seemed comprehensive at first and the onboarding flow was clearly outlined step-by-step. However, as I progressed, I found myself struggling to keep up with the calling tools and the dialer system. The database feature appeared useful but was too complex without additional guidance. I appreciated that automatic updates ran smoothly, but it didn’t make up for the lack of clarity in the initial lessons. The telephonic support was polite but not very helpful in resolving my specific issues. While signing up and payment were straightforward processes, they couldn't compensate for my lack of confidence in using the software effectively. By the end, I felt more frustrated than confident since the training did not prepare me well enough for real use. Overall, it did not work well for me and I’m left doubting if I can manage the platform on my own.