Did not fix my issues well enough to continue
I encountered a really frustrating moment during the onboarding process when I tried to sync my contacts using the database feature, and the software suddenly crashed. I wasn’t sure what to do, so I reached out to support hoping for a quick fix. Unfortunately, the help I received was not as thorough as I needed; the representative was unclear and the advice to just restart wasn’t enough to resolve the problem. I ended up having to spend significant extra time just trying to recover my data manually, which slowed down my entire workflow. Beyond that, the training material didn’t prepare me well for troubleshooting such errors, and there was little proactive guidance about potential issues. I guess I can say that the introduction videos were clear, but they didn’t help me much when something went wrong, which was disappointing because I had started optimistic. I haven’t felt confident enough to move forward completely using this platform due to this experience, so I’m holding off for now.