Did not fit my working hours
My overall impression of the WFHI software experience is mostly disappointing, honestly. Right from the start, I found the onboarding flow a bit confusing about how to set my actual working hours. This misalignment caused issues since the calling tools didn't fully respect the schedule I work in. I tried using the dialer through the week, but it seemed to want to push connections at times I wasn't available. The database feature was okay, but it didn’t integrate smoothly with the actual hours I put in. The automatic updates rolled out frequently but did not seem to address this core scheduling problem. Support was responsive over the phone, which I appreciated, but they couldn't really fix my timing-related questions. Signing up and invoicing was straightforward enough, thankfully, so I can at least say the payment process did not add to my frustrations. In general, if you're looking for software that fits precisely within your genuine working hours, I don't think WFHI manages this well. Only the billing side worked fine, otherwise it missed what I needed most.