Did not fit my work hours at all
When I signed up, I was really hopeful this setup would match my actual working hours smoothly. Unfortunately, right from onboarding, things felt off because the software seemed designed with a rigid schedule in mind. I found the dialer and database features complicated to adjust to my unique hours, which created frustration every single day. The automated updates didn’t fix this misfit; if anything, they made the interface more cumbersome during odd hours when I needed it ready. Telephonic support was available but often came when I wasn’t free, so resolving my problems took longer than expected. The billing process was confusing too, since my usage hours didn’t line up with their invoicing periods, causing me to question their hours tracking system. I really expected a smoother experience tailored to remote workflows that aren’t nine-to-five. Instead, the onboarding flow and calling tools were mismatched with the flexible hours I keep. For me, the whole thing just didn’t work as promised, and I struggled throughout the weeks I tried it. I ended up feeling like I wasted time trying to make something fit that clearly wasn’t built for my schedule. Honestly, I was left disappointed and frustrated with how incompatible the software was with the irregular hours I work.