Did not feel confident after sales process
Even after going through the entire sales and pre-purchase process, I did not feel confident about the product. The sign-up and invoicing workflows were straightforward, but that alone does not cover the concerns I had about the rest of the software. The training and onboarding materials did not clarify my doubts sufficiently. When I tried to use the calling tools and database, I encountered several difficulties which were not anticipated. The automatic updates seemed to change features without adequate documentation, causing confusion. Telephonic support was available but did not provide the reassurance I was looking for. Overall, the tools did not meet my expectations and I was left uncertain if I could manage the remote workflows effectively with this service. I can only conclude that it did not work well for me and I am not confident in continuing with this product or recommending it at this point.