did not expect support to fit hours this way
I was honestly surprised by how wfhi support aligned with the hours I actually work. Usually with other services, the available support times feel pretty rigid and often totally miss my working hours since I often log in early morning or late evening. Here though, the telephonic support sometimes felt reachable exactly when I needed it, which was great. But on the flip side, because their hours were a bit flexible or different from what I expected, sometimes it took longer to get through on certain days, which threw off my workflow a little. Calling tools and the dialer mostly worked fine across the week but when support was slow, it made it harder to resolve minor issues quickly. Sign-up and invoicing went smoothly, no complaints there, but the automatic updates during my workday occasionally caused small interruptions. Overall, it was a mix. The database feature matched my needs well but the timing of updates and support availability made things a bit unpredictable. I think if they could offer more consistent support hours or clearer info on when exactly they could assist, that would help. Right now, I'm pretty neutral about the experience since it worked okay but had its frustrating moments too.