Did not expect so much waiting on calls!
So I was trying to get help because I wasn't fully sure about some features with the dialer tool, and what really surprised me was how much waiting was involved. I thought maybe I'd get quick answers, but it took a couple of rings before someone picked up. Then, I had to repeat my issue a few times, like they weren't following my explanation the first time. It felt a bit like a roundabout, you know? The support agents were friendly when they finally understood, but the whole back-and-forth made it a longer process than I expected. On the flip side, once they really got my problem, the advice and steps they gave were clear and actually helpful. So it wasn't all bad, just a surprise in how much redundancy there was. I'm guessing this might be due to them trying to get the exact issue right, but it did feel a bit inefficient. Overall, the flow was okay but the experience of backtracking on what I'd said could be better.