Did not expect so much waiting and repeating
Honestly, I was surprised at how many times I had to follow up just to get some basic info before signing up. I expected things to be more straightforward. First, someone would explain the software and training, then maybe guide me through the invoicing or payment process. But no, it was a lot of waiting on hold, and then repeating my situation over and over to different people. I got the impression they didn’t really have a clear process in place for pre-purchase support. It felt like a loop — I’d ask a question, get transferred, then have to explain it again. By the time I figured all this out, I was pretty frustrated. I never thought waiting and repeating would be the main things I'd remember about a company that sells software and online training.