Did it well enough but could do better next time
I approached the sales and pre-purchase stage hoping to get clear insight into what WFHI can provide, particularly the software side and training. The sign-up and invoicing flow were mostly straightforward, which helped me decide quickly. However, I found some of the preliminary information a little lacking for a newcomer, making me rely on support again to clarify doubts. While the telephonic assistance was generally available, it often felt like more of a reactive service than proactive, which might mean I’ll need to reach back out in future. The automatic updates and database explanations weren’t detailed enough initially, causing some hesitation. Overall, the process performed adequately but did not inspire total independence. For the next round, I’ll likely need similar help again rather than being fully self-sufficient. So while it served its purpose this time, I’d say it falls short of making the experience entirely self-guided or seamless for a first-time user.