Dialer worked well but sales info left me confused
I found that even after my initial sign-up, the daily experience with the WFHI software wasn’t as straightforward as I expected based on the sales pitch. The dialer function itself worked pretty smoothly during my week of usage, which I appreciated because calling tools are crucial for my remote workflow. However, the sales team’s description of other features was a bit vague and sometimes didn’t reflect the actual day-to-day functionality I encountered. I noticed some odd quirks in using the database feature, which were frustrating since I had hoped the software would integrate these processes seamlessly. The onboarding training only partially helped with these practical details, so I often found myself troubleshooting on my own. Payment and invoice processing was fine, no surprises there. Overall, I can say that while the dialer’s performance was a clear positive, the mismatch between sales promises and daily realities led to a disappointing ongoing experience. I hope they improve the sales clarity soon to match their otherwise decent software.