Dialer worked well, but database could be better
I recently switched to the WFHI software after using another remote workflow tool. One thing that I really appreciated was the calling tools and dialer; they were intuitive and reliable, allowing me to manage calls without glitches. This was a big improvement over the previous experience. However, when it came to the database feature, I found it somewhat lacking. It was slower to update and the interface was less user-friendly compared to what I was used to. Navigating through data took more time than I expected, which affected my workflow efficiency. The onboarding process was straightforward, but I felt the training could have been more comprehensive regarding advanced database functionalities. Invoicing and payments were clear and hassle-free, which I appreciated. So, while the dialer stands out as a strong point, the database aspect left me wanting more. I think with some improvements in that area, WFHI could offer a more balanced product. Overall, it’s a mixed experience but has its merits.