Dialer worked fine, but lots of waiting for help
My experience with the software access was mostly frustrating. The dialer itself was okay and did what I needed at a basic level. It connected calls reliably, which I will give credit for. But beyond that, the whole experience felt slow and inefficient. Whenever I hit a problem, the waiting time to get telephonic support was long and made me reconsider using it again. The automatic updates sometimes caused confusion with new features appearing without clear instructions, making the tools harder to use in practice. The onboarding process felt rushed and did not prepare me well enough, so I was left guessing. The database feature also didn't integrate smoothly into my workflow, which was disappointing. Given all this, I think next time I would likely need help again, and I’m not sure if the response speed will improve. That makes me hesitant to recommend this software for anyone who expects prompt assistance. Dialer was a positive, but everything else dragged down the experience.