Dialer was mostly smooth but database syncing lagged
Over the course of the week, I found the training materials easy enough to follow at first, especially when I was learning to use the calling tools. The dialer software operated smoothly during our daily calls, which made remote workflow communication convenient. However, when it came to the database feature, syncing was sometimes sluggish, which caused occasional frustrations when pulling up client info quickly. Onboarding itself was fine, but these daily hiccups with the database really stood out as a weak spot. I kept coming back to wish the updates would have fixed those lag issues because having to wait hangs up the flow and confuses the team. Still, the overall setup helped me get started with the main features, so it’s a bit of give-and-take. If the syncing improves, I’d be more confident using the full system regularly without those pauses slowing us down.