Dialer was a major disappointment compared to my old tools
I was really hoping the software would streamline the calling process better than what I used before, but it fell short in quite a few areas. The dialer tools felt clunky; I kept facing delays and glitches that I hadn't experienced with my previous setup. Even during the onboarding and training, the explanations seemed fine, but in real use, the interface lagged and sometimes failed to connect calls on the first try. The database feature was okay, but nothing that wowed me beyond what I already had. The automatic updates didn’t help either; instead of fixing things smoothly, some updates actually caused new bugs that disrupted workflows midweek. I thought the telephonic support would be my saving grace, but they were slow and not very informative when I asked about these problems. The sign-up and invoicing were straightforward, though, nothing to complain about there. Reflecting on it now, the one part that stands out negatively is definitely the dialer software’s unreliability. I’m not sure if I’ll continue using it given these issues, because it just didn't meet my expectations based on past experience.