Dialer waiting time was the quirkiest part
I've gone through this onboarding process a few times now, and I'll say, overall, it’s straightforward enough if you've done it once before. The sign-up flow isn’t complicated; you provide your details, set up payment, and then you’re off to download the software and get started with the training modules. What really stood out, though, was the wait involved when testing the calling tools especially the dialer. At first, I thought it might be a fluke, but the dialer had a lag that sometimes made me hang around longer than I was comfortable with. It's not a dealbreaker but can get a bit tedious if you’re trying to try out multiple call scripts back to back. Other than that, the database integration worked smoothly which was refreshing. Automatic updates kicked in without causing a fuss, which I appreciated because sometimes updates break features elsewhere. I did call support once - the voice support was reachable and helpful, not rushed but not overly chatty either, which suited me. The invoicing and payment system was pretty standard - straightforward, clear invoices, timely reminders. All in all, the waiting on the dialer stands out as the main minor irritation. If that aspect gets quicker, it would possibly be a five-star experience for me.