Dialer stood out, rest did not match up
Having used similar software before, I found WFHI's interface for calling tools somewhat inconsistent compared to what I was used to. The dialer was straightforward; making calls was clear and functional, which I appreciate since that is core to what I need. However, the onboarding flow felt more cumbersome and less intuitive, which slowed down my initial setup more than expected. The automatic updates didn’t bring noticeable improvements during my use, so they seemed neither helpful nor disruptive. Invoicing and payment processes were not very transparent either, taking additional time to understand their structure. While the database feature exists, it did not align well with my workflow, making data tracking more complex than before. Telephonic support was available but not prompt, and support calls occasionally left issues unresolved. The sign-up process was basic but lacked efficiency. Overall, I mostly saw more drawbacks compared to other software, except the dialer itself which worked reasonably well for my needs.