Dialer setup was smooth, database setup less so
The dialer setup worked well, so I got straight into calls quickly, which was great. However, the rest of the database features required quite a bit of figuring out on my own. The onboarding instructions covered some basics but didn’t fully explain data import nuances, so I had to experiment a bit longer than I expected. Overall, it was a mixed bag because when things worked, they worked fine, but the gaps meant I ended up spending more time troubleshooting than I wanted. The automatic updates didn’t help much either, since sometimes they changed interface elements without warning and I had to find my way around again. Telephonic support was reachable but gave standard responses without much tailored help. Signing up and paying went smoothly though, no issues there.