Dialer setup instructions were confusing
From the moment I started using the software, I found that the explanations around setting up the dialer and calling tools were unclear. The onboarding tutorials seemed rushed, and some key steps were missing or not explained in a straightforward way. I tried to follow the instructions multiple times, but the dialer didn’t connect properly with the database feature, which was frustrating. Despite the automatic updates, I did not receive clear guidance about how changes might affect the software setup. When I called support to clarify things, the explanations didn’t help much either, as the staff seemed to expect prior knowledge that I didn’t have. I was excited initially, but the lack of clear instructions ultimately made it hard for me to use the core calling functions effectively. On a positive note, signing up and making payments was a smooth process without issues. Overall, I hoped for better clarity on the setup from the start, as this would have made a big difference in getting going with remote workflows faster.