Dialer performance was reliable but onboarding steps needed clarity
When I first signed up with WFHI, I expected a smooth setup with clear guidance, which was partly true. The initial sign-up process was straightforward, and I appreciated the automatic updates that kept the software current without manual intervention. However, the onboarding flow could have been more intuitive; at times, I found myself unsure about the next steps, especially regarding setting up the database feature. The calling tools and dialer worked well during my weekdays of usage, offering decent call quality and stable connections. That said, the database integration was a bit clunky and didn't fully align with how I wanted to organize my contacts for remote workflows. Telephonic support was accessible and helpful when I reached out about billing questions, but wait times occasionally stretched longer than I preferred. Overall, the invoicing and payment process was transparent and hassle-free, which I valued. While some parts of the software and training met my expectations, others left me wishing for a more seamless experience. I think with some improvements in onboarding guidance and database flexibility, the service could be much more user-friendly.