Dialer performance disappoints compared to my expectations
Before using the WFHI software, I had expected a more seamless access and integration with my existing workflow tools. However, upon starting to use the calling features and dialer, I found that the performance did not match the expectations set during the sign-up phase. The dialer occasionally lagged and sometimes failed to connect calls properly, leading to frustration especially when trying to maintain a smooth remote workflow. Navigation through the database was also less intuitive than anticipated, making it harder to retrieve contacts quickly. Although the support team was reachable by phone, the responses were not as timely or helpful as I had hoped. Moreover, some automatic updates seemed to introduce new bugs or complexities rather than improvements. The invoicing and payment processes were standard but didn't compensate for the software access issues. Overall, the experience fell short and did not align with what I was expecting based on the initial information provided. I regret that the software did not perform to the level necessary for my requirements and caused more difficulties than benefits.