Dialer hold time was too long once
During the week I tried using the calling tools in the platform, I noticed that overall the interface was pretty decent and the database helped keep contacts organized well enough for my workflow. Signing up and invoicing went without a fuss, and the automatic updates seemed to roll out without causing trouble, which was good. However, when I needed to contact telephonic support for a quick question about the dialer, I ended up on hold multiple times for more than 10 minutes each. This waiting time was frustrating because I only had a basic issue about how to pause calls correctly. Despite the wait, when I finally got through, the agent was helpful and polite, which made up for some of the irritation. The training had prepared me to use most features, but the repeated hold times with support left me a bit hesitant about reaching out again. On the whole, the process of invoicing and sign-up was easy and fast, and the dialer worked except for that support wait. So my experience was mixed but definitely not disappointing overall.