Dialer functionality was quite disappointing
I had some experience with other remote workflow platforms before, so I expected WFHI's software to be at least on par or better. Unfortunately, the dialer tool here fell short in many ways compared to what I had used earlier. Dialing out took longer than I expected, and the interface wasn't as intuitive as the one I was familiar with. However, I must admit that the automatic updates seemed to work smoothly without interrupting my work, which was a relief. But overall, I struggled to navigate the database feature; it wasn't as flexible as I needed it to be for organizing potential contacts effectively. During onboarding, I found the steps somewhat confusing and felt like I had to piece together information from different sections myself. The training materials felt outdated compared to resources I have used previously. Even the sign-up and payment process seemed more complicated than it should be, leading to some frustration. Telephonic support was inconsistent; sometimes helpful but often slow to respond. It made me feel that if a platform wants to be competitive, focusing on clearer onboarding flow and better dialer performance is vital. While the software does provide the necessary functions for running remote workflows, it didn't match my expectations based on prior use elsewhere, and that limited my overall satisfaction.