Dialer feature stands out, might need help again later
Using the software itself was generally straightforward, and I liked how easy it was to access the main features right after signing up. The interface has a clean design and working with the database felt intuitive, helping me organize contacts well enough. However, when I tried exploring some of the advanced calling and dialer functions, the setup got a bit tricky for me, and I had to rely on telephonic support which was helpful but took time to get through. I’m likely to need more assistance when I use those advanced features in the future or when any updates change things. The automatic updates did bring new tools which sound good, but they also made the workflow different enough that I’d want some extra guidance next time I log in. Overall, the system is promising for managing remote working tools but I expect to call customer service again to fully get comfortable with all features.