Dialer feature failed miserably in connecting calls
I tried using the WFHI remote workflow software with high hopes but the dialer feature simply did not work for me. Every time I tried to make a call, it would either hang or drop unexpectedly. Despite following onboarding instructions carefully, I could not connect even a single successful call. I reached out for telephonic support but their response times were slow and the solutions offered did not fix the problem. I am likely to need help again next time because the system was not usable for my calling needs. Accessing the software was confusing too, with several steps that seemed unnecessarily complicated. I did not face any issues with the invoicing or payment parts as those seemed straightforward, but the core function of the calling tool failed completely. I was hoping for a smooth experience especially since this was meant to help my remote workflow. Unfortunately, the lack of reliable dialer function ruined the experience for me and I do not feel confident using this without further assistance or fixes. This will make me cautious before trying similar software in the future. The technical support and onboarding in this case simply did not meet the expectations I had.