dialer didn’t match my working hours, really inconvenient
Honestly, the main thing that went wrong for me was with the dialer feature. My work hours are not the usual 9 to 5 type, but more in the late evenings and early mornings. So I thought it would work with my schedule because the software is for remote workflows. But it turned out that the calling tools and dialer were not flexible enough to fit into these odd hours. It kept prompting messages or was unavailable when I needed it most. The support team didn’t really help much either, just gave standard replies that didn’t solve the timing issue. Signing up and the payment process were fine, and the database part worked alright for storage and contact management. Still, if a core tool like the dialer is not matching your schedule, then it becomes a big problem. So I ended up not using the software much, and it really was quite disappointing because of that mismatch. Overall, I feel this software might be good for regular hours but not for people like me whose work happens outside 9 to 5.