Dialer connection kept dropping, very frustrating
I tried to get started with the software and found the dialer connection kept dropping frequently, which was the main issue disrupting any workflow. Despite multiple attempts and waiting on hold through telephonic support, the problem wasn’t fully resolved for me. I did appreciate that the support staff were polite and tried to help, even if it took several calls over the course of days. The training section also didn’t prepare me for these frequent connection issues which led to repetitions of steps and waiting around between sessions. On the bright side, the database feature worked smoothly for organizing contacts and tracking calls. The invoicing and payment processes went fine, but the ongoing technical difficulties overshadowed those. Overall, while part of the software performed well, I found the dialer unreliability particularly disappointing and not fit for continuous remote calling workflows as I intended.