Details unclear, support didn’t quite help
From the start, I found the support and communication a bit lacking in clarity. The labels used in the software and the explanations provided during the training were sometimes confusing rather than helpful. I remember trying to resolve a problem by calling support, hoping it would clear up my doubts, but it took a while before anything really clicked. The wording felt vague and several messages left me more unsure about next steps than certain. On the plus side, the payment process and invoicing were clear and straightforward, which at least reduced my worries on that front. I do appreciate the attempt to assist quickly over the phone, but the lack of precise guidance meant I still felt a bit stuck after multiple contacts. Overall, the experience has been underwhelming despite some good points in other areas.