Detailed schedule options but missing flexibility for night shifts
When I was looking into the software and training, the sales and pre-purchase support was quite helpful at first. The team explained the features well and walked me through how the remote workflows generally operate. What I really appreciated was that they asked about my working hours and tried to align the demo timing to suit me. That made the initial experience pretty smooth. Still, I found that the system’s available scheduling options didn’t fully accommodate my night shift hours, which is a limitation for someone like me who works late. I imagined a bit more adaptability to customize calling tools and database uploads around less usual times. The onboarding and training materials were informative but didn’t directly address how to manage workflows during off-peak hours, which was disappointing. I think some guidance here would help users with unconventional schedules. Overall, the process was conversational and quite supportive, but I’d say the offering is not yet perfect for all types of work times. It’s mostly good and fairly transparent about what’s covered, though I wish for more refinement in that one aspect. Hopefully, they’ll extend the support for varied shifts in future updates since many remote workers depend on that.