Detailed explanation was the standout point
I was expecting a clear and simple explanation of the features before purchase, but the actual sales process was a bit mixed in that respect. On the one hand, the sales team provided detailed walkthroughs about the software capabilities, especially the calling tools and database, which helped a lot. But on the other hand, some technical aspects of the automatic updates and invoicing process weren’t as clearly communicated as I would have liked. There was a noticeable gap between what I expected in terms of clarity and what I actually received. The training onboarding was fairly smooth, but the pre-purchase explanations sometimes left me a bit unsure how much ongoing support would be available. To sum up, while the detailed explanation during sales really stood out positively, I wish the overall clarity across all topics had been equally thorough from the start.