Detailed costing but lacked clarity on ongoing charges
The sales and pre-purchase process gave me a clear idea about the one-time setup fees involved, which was communicated openly during the initial talks. I appreciated that part since it helped me plan my budget for the software purchase. However, what was missing was transparent information on the recurring or ongoing charges after the initial setup. There was no clear detail on whether I’d have to pay monthly or yearly for updates, support, or additional features. This lack of clarity made it hard for me to understand the full extent of cost commitments before buying. Also, the explanation about software updates and how they factor into costs was quite vague. I expected a more structured breakdown covering what happens after the initial payment. Overall, while the upfront costs were clear enough, missing ongoing cost details left me uncertain about total expenditure and impacted my confidence in purchasing.