Detailed answers but missing some key info in pre-purchase stages
I contacted WFHI sales to understand their software and training setup. The staff was polite and answered many of my questions clearly, especially regarding the database feature and calling system. However, there was repetition in the explanations, which made the process somewhat longer without adding value. Additionally, I felt some of the finer details about the automatic updates were missing or left vague, and I had to ask multiple times. Waiting time for callbacks was reasonable though, and the invoicing process was outlined well. Despite this, I noticed the onboarding procedure wasn't fully detailed during my inquiry, so I was left uncertain about some steps. Overall, the sales helped me get an overview, but the experience could have been smoother with more concise information and less repeat in responses.