Despite patience, critical ongoing support was missing
I began the setup process hopeful, but quickly ran into frustrations that made me question the overall value. Initially, signing up and getting the invoice processed was simple and fast, but soon issues arose that no one seemed able to fix on call. The training session felt rushed and left me confused on how to use the dialer correctly, which caused delays in managing my database tasks. Telephonic support was offered mainly as a one-off help at setup, but afterwards the assistance became almost nonexistent—there was no ongoing support to help with real daily use problems or software glitches. Automatic updates happened silently, but without explanations or guidance, which made the system unstable for me at times. I was hoping for a reliable partner when it came to communication and troubleshooting, but instead I felt left alone to figure things out, causing continuous setbacks. The lack of proper ongoing support was the missing piece that made the entire experience disappointing, and I struggled to make the software fit my needs because of this. This absence seriously affected how much I could trust the platform going forward.