2 out of 52 of 5Unverified experienceSupport and communication
Delayed resolution after repeated waiting
After using support over several weeks, the outcome was somewhat disappointing. Although I eventually had my software issues addressed, the process involved a lot of repetition and waiting on hold. Support calls often required explaining the same problem multiple times, which was frustrating. Additionally, I felt that communication lacked consistent resolution timelines. The automatic update feature did continue functioning in the background, which was good, but my main issues about database syncing remained delayed in resolution. Reflecting now, the invoicing and payment went smoothly, but the eventual software stability improvements came later than ideal given the time I invested in support.