Delay in sales and pre-purchase process caused disappointment
The experience with the sales and pre-purchase phase was largely unsatisfactory to me, primarily because of the extensive delays involved. Despite initial enthusiasm, the time taken to get everything set up and ready for use was much longer than I anticipated. Though the software and training promised an easy start, the prolonged waiting period before the actual onboarding affected my commitment. I must admit that the support did respond to inquiries; however, the responses were not always timely enough to keep the momentum going. This sluggishness made the entire initiation feel strenuous and drawn-out. My expectation was that once the purchase was made, everything would move forward quickly and smoothly. Sadly, this was not the case, causing a lot of inconvenience. While the product itself seems to hold promise, this initial experience somewhat overshadowed that potential. Overall, despite the eventual functioning, the delay in getting started was deeply disappointing and affected my overall impression negatively.