Delay in onboarding response was very frustrating
I encountered significant delays when trying to get support during my onboarding. Despite multiple attempts to reach out for help, the response was very slow and did not address my issues effectively. The training materials provided were generic and did not resolve the problems I faced with the dialer and the database integration. It felt like the support system lacked a timely and practical approach for new users. This lack of responsiveness impacted how smoothly I could get started with the software. On the positive side, the invoicing and payment process worked as expected with no issues there. But when it comes to getting the training and integration done properly, this was very inadequate. I expected more proactive assistance to ensure I could use the software's features confidently, especially since I was new to managing workflows remotely. Overall, the onboarding support did not meet my needs at all and led to a lot of frustration and wasted time.