Delay in getting started was the main issue

Delay in getting started was the main issue

The overall sales and pre-purchase experience was quite positive, except for the time it took to get fully set up. While the sign-up and invoicing process was smooth, it was the period before access to the calling tools and database feature was granted that stood out as problematic. It felt longer than expected, and despite regular follow-ups with telephonic support, the wait affected my schedule. Other parts like training and automatic updates happened without issue. I believe speeding up initial access would greatly improve the experience and meet user expectations better.