Decidedly will not use again
My experience trying to figure out the sales and pre-purchase side of the platform was frustrating enough that I would hesitate to return in the future. Initially, it seemed straightforward to sign up and understand what software options were being offered. Unfortunately, the process lacked transparency and clear guidance, especially when it came to understanding what was actually included with each plan. I found myself repeatedly needing to reach out for clarification, which was neither timely nor comprehensive. The lack of detailed documentation made it difficult to decide if I was making the right commitment. When the support finally responded by phone, responses felt generic and didn't address my specific concerns fully, leaving me more confused than before. This experience lowered my trust in investing further time or money with the service. Simply put, the communication and onboarding before purchase did not live up to what I consider decent customer care. I do not intend to require their help again because the initial steps themselves felt so unsupported and opaque, I feel better off looking elsewhere.