Decidedly not up to expectations
I had expected the training and onboarding to smoothly guide me through setting up and using the calling tools and database features, but the experience fell short. The initial instructions felt incomplete and sometimes vague, which made me struggle quite a bit more than I anticipated. While I appreciated that the automatic updates worked without causing disruptions, the pacing of the training left me confused about certain key functions. Compared to other platforms I have encountered, the onboarding felt less structured and more prone to requiring outside help. As a result, I foresee needing assistance again the next time I attempt a complex setup or use the dialer for an extended period. The support options haven't yet impressed me enough to feel confident about troubleshooting everything independently, so I would likely have to call again for priority assistance. This was quite disappointing given what I was expecting. Overall, the process was frustrating and I cannot say it met my expectations, though the updates worked fine enough in the background.