Decided to purchase but it took a few tries
I contacted their sales team because I wanted to know what exactly was included with the call management feature as that was crucial for me. The responses were helpful but I had to reach out a couple of times since some information came across twice while other details seemed to take ages to be clarified. Sometimes it felt like a bit of waiting around since the replies weren’t always immediate, which tested my patience. On the bright side, the sales people were polite and provided a clear demo of the software to show how the database integration worked with the dialer. The overall outcome is that I went ahead with the purchase even though the back and forth was slightly tiresome. The system itself runs quite well once set up, though the initial interaction could be smoother. So, in the end, it was a positive experience with some noticeable delays and minor repetitive explanations, but not bad enough to stop me.