Decided not to proceed further
Initially, I had some confidence because the sales representatives were clear about the features like the calling tools and database access. The software seemed promising during pre-purchase demos, and I appreciated that invoices and payment methods were explained well. However, by the time I reached the actual sign-up and onboarding process, certain unclear terms and complicated labels made me second-guess how smoothly I could use the software day-to-day. The support options looked fine on paper, but given these hurdles and the time taken to grasp the platform, I felt uneasy about committing fully. While the initial communication was professional, I just didn’t feel the level of assurance I needed to move forward. So, after weighing the pros and cons, I decided not to take the subscription for now until these areas improve substantially.