Decided not to go with this after all
When I first looked at their sales and pre-purchase materials, I wasn’t exactly sure what I was signing up for. The wording on their website and in their emails felt a bit vague, making me hesitate. I kept wondering if I had understood their database feature correctly or if the dialer tool would really suit my workflow. They used some jargon that didn’t explain things clearly, and the labels on some offers were confusing. For example, it wasn’t obvious if the training was included fully or sold separately. The invoicing part had some odd terms, which made me suspicious about hidden costs. I’m also unsure if the automatic updates are free or if there will be charges later. Plus, from what I gathered, support was mostly telephonic, but I didn’t see clear info on hours or response time. I called their helpline but didn’t get very concrete answers. So, in the end, I decided not to go ahead because I prefer a simpler and clearer approach from the get-go. Maybe if their sales communication was more straightforward then I might consider it but for now, it’s not a good fit for me.