Decided I had to figure out much on my own
My initial experience with the WFHI training and onboarding was a bit of a mixed bag. While the training materials provided a solid introduction to the software, I found that a significant portion of the workflow required me to experiment independently to fully understand the features. The onboarding flow was structured, but at points, it lacked detailed walkthroughs, especially around how the calling tools integrated with the database feature. I appreciated the general guidance on using the dialer and setting up my workflow, but substantial trial and error were involved. This meant that although I eventually got comfortable using the software, the learning curve was steeper than I expected. The automatic updates did help streamline certain processes, but without training specific to those, it felt like I had to keep adapting without clear direction. On the positive side, the invoicing and payment process was straightforward and did not pose much hassle. Overall, the experience left me feeling moderately satisfied, but I recommend being prepared to invest time in self-learning during early stages of using WFHI's software and training.