Decided against subscribing after slow responses
I initially thought this software and training would be a good fit for me, but my experience with pre-purchase sales support wasn't very encouraging. I had questions regarding the invoicing process and the database features, but it took quite a while to get any meaningful reply. The communication was quite slow, and sometimes I had to follow up multiple times before getting answers. This made me doubtful about how responsive ongoing support would be. The sign-up and payment process felt straightforward, however, which was one positive. Still, because of the delays in communication beforehand, I decided not to go forward. It wasn't due to the product’s features but more about the difficulties in getting timely responses when I needed clarity. That experience shaped my decision more than anything else.