Decent training but support was just okay
Hey, so I tried out the onboarding and training with WFHI, and I've got mixed feelings about how the support team responded. Like, the training materials themselves were okay, enough to get me started using the calling tools and database, but not super detailed. When I reached out to support by phone, sometimes they'd answer quickly and help me sort my questions, but other times I'd have to wait or call back. It wasn't terrible though, and they usually solved what I needed eventually. I guess they were responsive enough to keep me going, but not exactly prompt every time. The onboarding flow helped with setting up the software, but there were moments when I felt I was figuring out stuff by myself even after reaching out for guidance. So, honestly, I’d say the support was just okay — not great, not bad either. That's my verdict plain and simple.