Decent training but much had to be figured out solo
My experience with WFHI’s training and onboarding was overall a bit mixed. While the initial materials provided were functional and covered the basics, a large portion of the setup and workflow adjustments were things I had to work out on my own. The training modules explained the high-level software functions, but in practice, many details about the call dialer features and database management required trial and error. I appreciated that there were automatic updates keeping the software current, yet those changes sometimes meant the onboarding steps felt out of sync with the current interface, which added to my confusion. On the positive side, support was reachable by phone and offered helpful advice, though I had to seek them out rather than being proactively guided through the process. What stood out was that the sign-up and payment procedures were well organized and easy to follow, which gave me some early confidence. However, the hands-off approach during training meant I spent considerable time figuring out integrations and workflow flows by myself. This aspect made the process slower and less smooth than it might have been with more structured guidance.