Decent support response times but room for quicker starts
I was able to get support via telephone when I needed it, which was the primary way I communicated with the WFHI team during my setup. The overall waiting time to get assistance was reasonable but could have been faster at times. I didn’t experience any major issues with invoicing or payments, and those parts seemed straightforward from the start. Training materials covered most necessary points, but some devices and functional elements like updates were less emphasized. The dialer and calling tools performed as expected across my testing period once I navigated the initial learning curve. While the support team was able to resolve queries and issues effectively, starting up in a timely manner took a bit longer than anticipated due to occasional delays in some steps. Overall, I give the service a positive mark for its support, but I believe the process could be accelerated for better user experience.