decent support led to problem resolution
The support team was reasonably responsive whenever I reached out, which made a difference in resolving my issues. While I waited a bit longer than I expected for some answers, the quality of help was okay. Communication was clear, and the people I spoke to seemed willing to assist me through the steps to handle the software setup. Not all queries were answered instantly, but eventually, the issues I raised about the database and dialer features got addressed. The telephonic support proved useful especially during some training module difficulties. Although I would have liked quicker replies, the overall outcome was that I could proceed without significant setbacks. The invoicing and payment inquiries were handled smoothly. I'm fairly satisfied with how the support contributed to getting my workflows up and running after some back and forth. This balance of some waiting but good resolution made it a mixed experience but not frustrating.