Decent support hours but not always matching my work
The support team is available during certain set hours which sometimes align well with when I work, but other times I find myself needing help outside those periods. I acknowledge that when they are online, their responses are generally clear and the telephonic support is structured enough to cover most issues I have. However, my working hours often vary, and the limited overlap with support availability caused delays in resolving my queries. The invoicing and sign-up processes went smoothly, which is a positive aspect I would highlight. So on one hand, the support itself when reachable is fine, but on the other hand, the rigidity of their active hours means I can’t always get timely assistance. This is a mixed experience because the support quality is acceptable but just lacks the flexibility I need for my schedule.